Updates

Technical Support for School Council Chairs – New Process

March 16, 2022

Effective April 1, 2022, there is a new process for School Council Chair/Co-Chair to receive technical support for the services provided by TDSB (Email, Zoom, School Messenger, Wi-Fi Access). School office staff (P/VP/OA) are asked to view this Service IT article for details.

The new School Council Chair/Co-Chair Support Site contains a number of helpful resources and should be the first place the School Council Chair/Co-Chair look for “how to” information. If a School Council Chair/Co-Chair has a technical issue, school office Staff are asked to follow these steps: 

  • Log ticket on behalf of School Council Chair/Co-Chair through ServiceIT
  • Share ticket results with the School Council Chair/Co-Chair
  • Questions to Kevin.Bradbeer@tdsb.on.ca if the first two steps do not address the issue. 

Please do not send any School Council Chairs’/Co-Chairs’ technical support questions to the Parent and Community Engagement Office Staff. It is anticipated this new process will provide school administrators and School Council Chairs/Co-Chairs with timely resolutions to any technical issues they may have.